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Privacy Policy

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Last Updated: March 03, 2025

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At CXA Logistics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our website, products, or services. Our goal is to be transparent about our practices and ensure you feel confident about how your data is handled.

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How We Collect Your Information

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We collect information from you in the following ways:

  • Information You Provide: When you sign up for our services, make a purchase, or contact us, we may collect details such as your name, email address, phone number, and payment information.

  • Automatic Collection: We use cookies, web beacons, and similar technologies to collect data about your browsing behavior, such as your IP address, device type, and pages visited on our site.

  • SMS Opt-In: If you opt in to receive SMS communications, we collect your phone number to send you updates, promotions, or other relevant information.

 

How We Use Your Information

 

We use the information we collect to:

  • Provide and improve our products and services.

  • Process transactions and fulfill orders.

  • Communicate with you, including sending transactional emails or SMS messages (if you’ve opted in).

  • Personalize your experience on our website.

  • Analyze usage trends to enhance our offerings and ensure our site functions properly.

 

How We Share Your Information

 

We may share your information in the following limited circumstances:

  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

SMS Opt-In and Phone Numbers: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. Your phone number will only be used by CXA Logistics to send you messages you’ve explicitly agreed to receive.

 

Your Choices and Rights

 

You have control over your information:

  • Opt-Out: You can unsubscribe from marketing emails or SMS messages at any time by following the instructions in those communications.

  • Access and Updates: You may request access to or updates of the personal information we hold about you by contacting us at [insert contact info].

 

Security of Your Information

 

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page or through other reasonable means. Please review this policy periodically.

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SMS Terms and Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

Types of SMS Communications:

 

If you have consented to receive text messages from CXA Logistics, you may receive messages related to the following (provide specific examples):

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

  • Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

"Hello, this is a friendly reminder of your upcoming freight delivery scheduled with [Your Company Name] at [Delivery Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from CXA Logistics at any time."

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Message Frequency:


Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

 

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

Opt-In Method:

You may opt-in to receive SMS messages from CXA Logistics in the following ways:

  • Verbally, during a conversation

  • By submitting an online form

  • By filling out a paper form

 

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

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8- Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

  • Message frequency may vary

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